Shipping Policy

Order Processing Time

All orders are processed within 2-5 business days. However, please note that processing times may vary during peak seasons, holidays, or special sale events, which may lead to slight delays in order fulfillment.

Shipping Methods & Delivery Time

We offer both standard and express shipping options. Delivery times depend on the shipping method selected and the location of the order. Estimated shipping times will be displayed during checkout.

  • Standard Shipping: 7-10 business days (depending on location)

  • Express Shipping: 3-5 business days (depending on location)

Shipping Charges

Shipping fees are calculated during checkout, based on the shipping method chosen and the delivery location. Charges will vary depending on the shipping option and destination.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order directly on our website or the courier’s website for real-time updates on your shipment’s status.

Lost or Delayed Shipments

We are not responsible for delays caused by shipping carriers or customs. In the event that your order is lost or delayed, please contact us immediately. We will assist you in resolving the issue as quickly as possible to ensure you receive your items.

Incorrect Shipping Address

It is the customer's responsibility to provide an accurate and complete shipping address. If an order is returned due to an incorrect address, additional shipping charges may apply for reshipping the item.

International Shipping

International orders may be subject to customs duties or import taxes, which are the responsibility of the customer. These charges are not covered by us and may vary based on the destination country. We recommend reviewing your country's customs regulations before placing an international order.

Packaging

We take pride in our premium packaging to ensure that your items arrive safely. For customers who are eco-conscious, we also offer sustainable packaging options whenever possible to reduce environmental impact.

Damaged Goods during Transit

If you receive a damaged product, please contact us within 3 days of receiving the item. We will review the case and work with you to either replace the damaged item or issue a store credit, based on your preference.

Delayed Orders

If your order experiences a delay due to stock issues or unforeseen circumstances, we will notify you promptly. If the delay exceeds 7 business days, you can choose to cancel your order for a full refund or continue waiting for the product to arrive.

Contact Us

For any shipping-related inquiries or assistance, please reach out to us at:

Email: team@pagangodds.com